FREQUENTLY ASKED QUESTIONS

Air Transat Virtual is a non-commercial virtual airline inspired by Canada's leading leisure airline. We provide a realistic virtual airline experience for flight simulation enthusiasts using platforms like MSFS, X-Plane, and Prepar3D. Our community offers authentic Canadian leisure routes, comprehensive training programs, and a passionate global community of aviation lovers.

No! Air Transat Virtual is 100% free to join and participate in. There are no membership fees, subscription costs, or hidden charges. We are a volunteer-run community focused on providing a quality virtual airline experience at no cost to our members.

We support all major flight simulation platforms including Microsoft Flight Simulator (MSFS 2020/2024), X-Plane 11/12, and Prepar3D. Our ACARS system is compatible with all platforms, and you're free to use the simulator of your choice.

Our main hubs are Montréal–Trudeau International Airport (YUL/CYUL) and Toronto Pearson International Airport (YYZ/CYYZ), Canada's busiest international gateways. We operate leisure routes across Europe, the Caribbean, Central America, and South America, bringing authentic Canadian hospitality to the virtual skies.

No. Air Transat Virtual members don't need an active VATSIM or IVAO account. However, we do recommend having one, since those networks offer free ATC coverage that enhances the realism of your flights.

Simply visit our Registration Page and complete the application form. You'll need to provide your name, email, VATSIM or IVAO CID (optional), Discord username, and basic information. Applications are typically reviewed within 24-48 hours.

Yes! We understand that many flight simmers enjoy participating in multiple communities. We only ask that when you're flying under Air Transat Virtual callsigns, you represent our community professionally and follow our procedures.

To maintain active status, pilots must complete at least one (1) flight every 30 days. If you're unable to fly due to personal commitments, you can request a Leave of Absence (LOA) through the Crew Centre. Accounts inactive for more than 60 days without an approved LOA will be automatically suspended.

Air Transat Virtual provides a comprehensive schedule system with realistic routes based on Air Transat operations. While we encourage flying scheduled routes, you may also book custom flights as long as they use aircraft in our fleet and depart from/arrive at Air Transat hubs or destinations.

ACARS (Aircraft Communications Addressing and Reporting System) is our flight tracking software that automatically records your flight data and submits PIREPs (Pilot Reports). Yes, you must use our ACARS client for all flights to ensure accurate tracking and statistics. It's easy to set up and runs in the background while you fly.

Visit the Password Reset Page on the Crew Centre and enter your registered email address. You'll receive a password reset link within a few minutes. If you don't receive it, check your spam folder or contact support via Discord.

Air Transat Virtual liveries are available in the Downloads section of the Crew Centre. We provide liveries for all major aircraft in our fleet across MSFS, X-Plane, and P3D platforms. External livery sources like Flightsim.to are also acceptable as long as they represent Air Transat accurately.

First, ensure your simulator is running and that you're loaded into an aircraft. Make sure you've selected the correct simulator in ACARS settings. If issues persist:

• Check firewall/antivirus isn't blocking ACARS
• Run ACARS as Administrator
• Reinstall ACARS and required SimConnect components
• Contact our support team on Discord with screenshots

Once your Air Transat Virtual application is approved, you'll receive a Discord invite link via email. You can also find the invite link in your Crew Centre dashboard. Discord is our primary communication platform for events, announcements, support, and community interaction.

Yes! Air Transat Virtual regularly hosts group flights, special events, and fly-ins. These are announced on Discord and the Crew Centre. Events range from casual group flights to coordinated operations on VATSIM/IVAO with full ATC coverage. Participation is optional but highly encouraged!

Air Transat Virtual uses a realistic rank progression system based on flight hours and experience:

• Second Officer (SO) - Entry level, limited to smaller aircraft
• First Officer (FO) - Access to most narrowbody aircraft
• Captain (CPT) - Full fleet access including widebodies
• Senior Captain (SCPT) - Recognition for experienced pilots

Promotions are automatic based on flight hours logged in the Crew Centre.